> For the complete documentation index, see [llms.txt](https://docs.cubilock.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cubilock.com/profile-management/kiosk-settings/user-facing-messages.md).

# User Facing Messages

When devices are locked down in **Kiosk Mode**, users may attempt actions that are restricted by the profile (e.g., trying to access a blocked feature, settings, or navigation). **User Facing Messages** let you communicate *why* a particular feature is unavailable or provide helpful support details directly on the device.

In the updated CubiLock console, you can configure multiple types of user‑facing messages under **Kiosk Settings → User Facing Messages**.

### Types of Messages You Can Configure

| **Message Type**                  | **Where It Appears**                                                   | **Purpose**                                                                                                              |
| --------------------------------- | ---------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------ |
| **Short Support Message**         | Displayed to the user in contextual UI where functionality is blocked. | A brief explanation shown when a user interacts with a disabled feature. Use short, clear text (under \~200 characters). |
| **Long Support Message**          | Shown on the device in the administrator settings screen.              | A more detailed explanation or instructions users can read when they want more context about a restriction.              |
| **Device Owner Lock Screen Info** | Displayed on the device lock screen.                                   | Helpful information shown when the device is locked — e.g., support contact, help text, or allowed actions.              |

#### **How to Set User Facing Messages**

You can configure user facing messages from the CubiLock Console:

1. Go to **Device Management > Device Profiles** and click **Edit** on a profile.
2. Navigate to **Kiosk Settings**.
3. Select **User Facing Messages**.
4. Enter your custom messages in the appropriate text fields:
   * **Short Support Message** — shown when a restricted action is attempted.
   * **Long Support Message** — shown when the user selects *Learn more* or views details.
   * **Device Owner Lock Screen Info** — shown prominently on the device lock screen.
5. Click **Save** to apply your changes.

Because these messages appear *directly on the device*, use concise and clear language that helps users understand what is restricted and, if appropriate, how they can get help.

![Support message accessible from User Facing Messages under Configurations tab](https://1920795617-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MAzePNJAKsgL6R-VtV2%2Fuploads%2FO4gZ8Nra3qbKKh60ZWIL%2FUserFacingMessages.png?alt=media\&token=28acace3-54c8-4698-be92-ab98ddc384ef)

![Short User Facing Message](https://1920795617-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MAzePNJAKsgL6R-VtV2%2F-MBm2ACqDQlTPHCY_yQ0%2F-MBmKyAHAjmzUHoNTrQa%2Fdevice-2020-07-09-114838.png?alt=media\&token=624385d2-2e7a-429f-b5ef-f4dc51fb4dcc)

![Long User Facing Message](https://1920795617-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MAzePNJAKsgL6R-VtV2%2F-MBm2ACqDQlTPHCY_yQ0%2F-MBmL0Ax6RgJVYyOhwsJ%2Fdevice-2020-07-09-114847.png?alt=media\&token=fdbd23b5-c5e1-42bd-9d4a-122f3a425c4f)