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User Facing Messages
When devices are locked down in Kiosk Mode, users may attempt actions that are restricted by the profile (e.g., trying to access a blocked feature, settings, or navigation). User Facing Messages let you communicate why a particular feature is unavailable or provide helpful support details directly on the device.
In the updated CubiLock console, you can configure multiple types of user‑facing messages under Kiosk Settings → User Facing Messages.
Types of Messages You Can Configure
Message Type
Where It Appears
Purpose
Short Support Message
Displayed to the user in contextual UI where functionality is blocked.
A brief explanation shown when a user interacts with a disabled feature. Use short, clear text (under ~200 characters).
Long Support Message
Shown on the device in the administrator settings screen.
A more detailed explanation or instructions users can read when they want more context about a restriction.
Device Owner Lock Screen Info
Displayed on the device lock screen.
Helpful information shown when the device is locked — e.g., support contact, help text, or allowed actions.
How to Set User Facing Messages
You can configure user facing messages from the CubiLock Console:
Go to Device Management > Device Profiles and click Edit on a profile.
Navigate to Kiosk Settings.
Select User Facing Messages.
Enter your custom messages in the appropriate text fields:
Short Support Message — shown when a restricted action is attempted.
Long Support Message — shown when the user selects Learn more or views details.
Device Owner Lock Screen Info — shown prominently on the device lock screen.
Click Save to apply your changes.
Because these messages appear directly on the device, use concise and clear language that helps users understand what is restricted and, if appropriate, how they can get help.
Support message accessible from User Facing Messages under Configurations tab
