CubiLock
  • CubiLock Guide
  • INTRODUCTION
    • Getting Started Guide
    • Dashboard
    • Useful Videos
      • Profile Management
        • How to setup actions in CubiLock
        • How to set auto update mode in CubiLock
        • How to set min version of an app in CubiLock
        • How to set an app track in CubiLock
      • Device Management
        • CubiLock Enrolment
        • How to clear profile data in CubiLock
        • How to force sync changes in CubiLock
        • How to launch an app from CubiLock
        • How to re-enroll a device in CubiLock
        • How to clear app data in CubiLock
      • File Management
        • How to push an APK from CubiLock
        • How to upload a file in CubiLock
  • APPLICATION MANAGEMENT
    • Public Apps
      • Approve Public Apps
      • Support Managed Configurations
    • Private Apps
      • Upload & Distribute Private Apps
      • Update Private Apps
      • Externally Host Private Apps
      • Delete a Private Application
    • Web Apps
    • System Apps
    • Organize Apps
  • Profile Management
    • Getting Started
      • How to Exit From Kiosk
      • Permission Management
      • PlayStore Settings
    • Applications
      • Add Application
      • Remove Application
      • Set Install Type
      • Set Default Permissions
      • Set Managed Configurations
      • Show/Hide Apps
      • Set an App Track
      • Set an Auto Update Mode
      • Setup Actions
      • Set Min Version
    • Profile Policies
      • Global Restrictions
      • User Restrictions
    • Kiosk Settings
      • Kiosk Customizations
      • Location Settings
      • User Facing Messages
      • Key-guard Features Settings
    • Update Settings
      • System Updates
      • Auto Update Settings
    • Network Settings
      • WiFi Networks
      • VPN Settings
    • Privacy Settings
      • Password Constraints
      • Encryption Policy Settings
      • Policy Enforcement Settings
      • Untrusted Apps Policy
      • Factory Reset Protection
  • DEVICE MANAGEMENT
    • Device Enrolment
      • Device Enrolment - QR Code
      • Device Enrolment - NFC
      • Device Enrolment - DPC identifier method
      • Device Enrolment - Sign-in URL
      • Bulk Registration - CSV
    • Send a Broadcast Message
    • Remotely Lock a Device
    • Reset Device Password
    • Remotely Reboot a Device
    • Remotely Block/Unblock a Device
    • Remotely Wipe Data
    • Remove Device (Factory Reset)
  • GROUP MANAGEMENT
    • How to Create a Group
    • Managing Devices in Group
      • Add Device
      • Find Device
      • Remove Device
    • Changing Profile for Group
    • Subgroups
    • Changing Group Name
    • Deleting Group
  • USER MANAGEMENT
    • Users
      • Adding User
      • Modifying User
      • Removing User
    • Roles
      • Creating Role
      • Modifying Role
      • Deleting Role
    • Security
      • Setting up 2FA
  • MOBILE APPS
    • Cubilock Companion Application
    • CubiLock Kiosk Application
    • CubiLock NFC Application
    • Cubilock Brightness App
  • APP REPORTS
    • Data Usage Report
    • App Version Report
  • FAQ
    • Frequently Asked Questions
      • What is CubiLock?
      • What is Android Enterprise?
      • Which devices are supported by CubiLock?
      • Can I get a free trail?
      • How to fix device syncing issues?
      • How to fix app visibility issues?
      • How to fix common app installation issues
    • Release Notes
  • Privacy Policy
    • Privacy Policy
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On this page
  • Installation of Play Store apps failed
  • Probable reasons:
  • Solutions:
  • Alternate solutions that can be performed from the device:

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  1. FAQ
  2. Frequently Asked Questions

How to fix common app installation issues

PreviousHow to fix app visibility issues?NextRelease Notes

Last updated 2 years ago

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App deployment is seamless and easier on devices enrolled in the Android Enterprise program. However, due to various reasons, the app installation initiated from the CubiLock MDM portal might fail. This troubleshooting doc helps resolve the issues with app installation on Android Enterprise devices.

Installation of Play Store apps failed

The Install Application action is executed on the device for a particular Play Store app, but the app is not installed. The Applications tab under the device details also doesn't show the app and even after the action is initiated from the portal for a long time, the app installation is unsuccessful.

Probable reasons:

  • Google Play Services is suppressed or is outdated.

  • Google Play Services is required to install and update apps from Play Store. App installation might not work as expected if Play Services is not installed/updated on the device.

Solutions:

Remotely launch the Play Store app using the Remote App Launch action from the CubiLock portal. The Play Store and Play Services get updated automatically, and the action will re-initiate to push the app to the device.

Alternate solutions that can be performed from the device:

  1. Sometimes, the app installation will still be delayed on Android Enterprise – Profile Owner devices. In that case, open the Play Store app from the devices and check the Library section to verify if app installation has reached there. Click the app icon to open its details and click the update button.

  2. Clear the app data and cache for the Play Store application from the device settings. Navigate to Settings > Apps > Google Play Store > Storage > Clear data. In the case of Android Enterprise – Profile Owner, choose the Play Store app from the Work Profile section under the device settings page.