# How to fix device syncing issues?

Sometimes due to poor internet connection or any unforeseen situation, the device fails to communicate with the server results in un-synced changes. This guide will help you identify those issues and provide some solution(s) to fix them. These are as follows:

## Profile changes are not getting applied to the device?

If you are changing something in your profile and its not getting applied on your device then follow the  below mentioned steps:

{% embed url="<https://www.youtube.com/watch?v=FwLPX833heE&list=PLRRljmxgMuYwVsG50jGW-0hC-sHMjzC4C&index=1>" %}

From your CubiLock dashboard:

1. Go to the **Device List** page, under **Device Management**
2. Click on a device **Serial Number** to open its details
3. On the top-left of the page, click on **Force Sync** button right next to device name
4. The device will fetch the new changes from server

If the problem still persists then:

1. Click on the settings icon at the top right corner of your Android device to open kiosk settings&#x20;
2. Choose **Google's Device Policy,** this will take you to the details screen
3. Click on the **Sync** icon, the device will sync all the changes with the CubiLock console


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cubilock.com/faq/frequently-asked-questions/how-to-fix-device-syncing-issues.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.