CubiLock
  • CubiLock Guide
  • INTRODUCTION
    • Getting Started Guide
    • Dashboard
    • Useful Videos
      • Profile Management
        • How to setup actions in CubiLock
        • How to set auto update mode in CubiLock
        • How to set min version of an app in CubiLock
        • How to set an app track in CubiLock
      • Device Management
        • CubiLock Enrolment
        • How to clear profile data in CubiLock
        • How to force sync changes in CubiLock
        • How to launch an app from CubiLock
        • How to re-enroll a device in CubiLock
        • How to clear app data in CubiLock
      • File Management
        • How to push an APK from CubiLock
        • How to upload a file in CubiLock
  • APPLICATION MANAGEMENT
    • Public Apps
      • Approve Public Apps
      • Support Managed Configurations
    • Private Apps
      • Upload & Distribute Private Apps
      • Update Private Apps
      • Externally Host Private Apps
      • Delete a Private Application
    • Web Apps
    • System Apps
    • Organize Apps
  • Profile Management
    • Getting Started
      • How to Exit From Kiosk
      • Permission Management
      • PlayStore Settings
    • Applications
      • Add Application
      • Remove Application
      • Set Install Type
      • Set Default Permissions
      • Set Managed Configurations
      • Show/Hide Apps
      • Set an App Track
      • Set an Auto Update Mode
      • Setup Actions
      • Set Min Version
    • Profile Policies
      • Global Restrictions
      • User Restrictions
    • Kiosk Settings
      • Kiosk Customizations
      • Location Settings
      • User Facing Messages
      • Key-guard Features Settings
    • Update Settings
      • System Updates
      • Auto Update Settings
    • Network Settings
      • WiFi Networks
      • VPN Settings
    • Privacy Settings
      • Password Constraints
      • Encryption Policy Settings
      • Policy Enforcement Settings
      • Untrusted Apps Policy
      • Factory Reset Protection
  • DEVICE MANAGEMENT
    • Device Enrolment
      • Device Enrolment - QR Code
      • Device Enrolment - NFC
      • Device Enrolment - DPC identifier method
      • Device Enrolment - Sign-in URL
      • Bulk Registration - CSV
    • Send a Broadcast Message
    • Remotely Lock a Device
    • Reset Device Password
    • Remotely Reboot a Device
    • Remotely Block/Unblock a Device
    • Remotely Wipe Data
    • Remove Device (Factory Reset)
  • GROUP MANAGEMENT
    • How to Create a Group
    • Managing Devices in Group
      • Add Device
      • Find Device
      • Remove Device
    • Changing Profile for Group
    • Subgroups
    • Changing Group Name
    • Deleting Group
  • USER MANAGEMENT
    • Users
      • Adding User
      • Modifying User
      • Removing User
    • Roles
      • Creating Role
      • Modifying Role
      • Deleting Role
    • Security
      • Setting up 2FA
  • MOBILE APPS
    • Cubilock Companion Application
    • CubiLock Kiosk Application
    • CubiLock NFC Application
    • Cubilock Brightness App
  • APP REPORTS
    • Data Usage Report
    • App Version Report
  • FAQ
    • Frequently Asked Questions
      • What is CubiLock?
      • What is Android Enterprise?
      • Which devices are supported by CubiLock?
      • Can I get a free trail?
      • How to fix device syncing issues?
      • How to fix app visibility issues?
      • How to fix common app installation issues
    • Release Notes
  • Privacy Policy
    • Privacy Policy
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  1. FAQ
  2. Frequently Asked Questions

How to fix app visibility issues?

Sometimes due to poor internet connection or any unforeseen situation, the device fails to communicate with the server results in un-synced changes. This guide will help you identify those issues and provide some solution(s) to fix them. These are as follows:

Troubleshooting Steps:

  1. Click on the Settings icon at the top right corner of your Android device to open kiosk settings

  2. Choose Exit Profile, this will open up a dialog and ask for exit pass code

  3. Enter the exit pass code and press Exit. This will take you to the launcher screen where you will be able to see some more apps for debugging (Settings, Play Store, Chrome)

  4. Open Play Store and find your app in the list or search your app by typing in its name in the search bar.

  5. Follow these steps if you are unable to find your app

    1. Click on the settings icon at the top right corner of your Android device to open kiosk settings

    2. Choose Google's Device Policy, this will take you to the details screen

    3. Click on the Sync icon, the device will sync all the changes with the CubiLock console

    4. Open Play Store to see if the app starts downloading

  6. Follow these steps if you find your app but its not visible on launcher

    1. Click on the settings icon at the top right corner of your Android device to open kiosk settings

    2. Choose Clear Profile Data, this will clear the profile data and take you to welcome screen

    3. Click on the Lets Go, the device will sync its changes and take you to launcher screen

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Last updated 3 years ago

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