# How to fix app visibility issues?

Sometimes due to poor internet connection or any unforeseen situation, the device fails to communicate with the server results in un-synced changes. This guide will help you identify those issues and provide some solution(s) to fix them. These are as follows:

### Troubleshooting Steps:

1. Click on the **Settings** icon at the top right corner of your Android device to open kiosk settings

2. Choose **Exit Profile,** this will open up a dialog and ask for exit pass code

3. Enter the exit pass code and press **Exit.** This will take you to the launcher screen where you will be able to see some more apps for debugging (Settings, Play Store, Chrome)

4. Open Play Store and find your app in the list or search your app by typing in its name in the search bar. 

5. Follow these steps if you are unable to find your app

   1. Click on the settings icon at the top right corner of your Android device to open kiosk settings 
   2. Choose **Google's Device Policy,** this will take you to the details screen
   3. Click on the **Sync** icon, the device will sync all the changes with the CubiLock console
   4. Open Play Store to see if the app starts downloading

6. Follow these steps if you find your app but its not visible on launcher
   1. Click on the settings icon at the top right corner of your Android device to open kiosk settings 
   2. Choose **Clear Profile Data,** this will clear the profile data and take you to welcome screen
   3. Click on the Lets Go, the device will sync its changes and take you to launcher screen


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