Device Lock
The Device Lock feature allows administrators to remotely lock a managed device from the device from console. When a device is locked, user access to the device is restricted until an administrator unlocks it.
This feature is typically used in situations such as:
Lost or stolen devices
Security incidents
Temporary administrative control
Policy violations
1. Devices List
Administrators can view all enrolled devices from the Devices page. This page provides an overview of the device fleet and allows administrators to perform management actions.
The device table includes information such as:
Device Name
Assigned Profile
Device Group
Status
Battery Level
Device Manufacturer
Operating System
IMEI
Serial Number
Last Seen
Enrolment Date
Administrators can open the device action menu to perform operations such as clearing data, locking the device, or deleting the device.
2. Locking a Device
From the Devices list, administrators can lock a device using the action menu.
Steps
Navigate to Devices
Locate the device in the list
Open the Actions menu (⋮)
Click Lock Device
This will open the Lock Device dialog.
3. Lock Device Dialog
The Lock Device dialog requires administrators to confirm the action and provide a reason for locking the device.
Fields
Device
Displays the selected device identifier
Reason
Required field to explain why the device is being locked
The reason field supports up to 500 characters.
4. Security Warning (FRP)
When locking a device, the system displays the following warning:
If Factory Reset Protection (FRP) is not configured in the device policy, the device can be hard reset and reused.
To ensure device security, administrators should configure FRP within the device policy profile.
5. Locked Device Status
Once a device is locked:
The device status changes to LOCKED
The lock action is recorded
The administrator who performed the action is logged
Locked devices are clearly marked in the Devices table.
6. Viewing Lock Details
When a device is locked, administrators can view detailed information about the lock event.
The Device Locked dialog displays:
Device
Device identifier
Reason
Reason the device was locked
Locked On
Timestamp of the lock event
Locked By
Administrator who locked the device
7. Unlocking a Device
Administrators can unlock a device once the issue is resolved.
Steps
Open the Device Details page
Click Unlock Device
Provide a reason for unlocking
Confirm the action
9. Best Practices
To maintain device security:
Always provide clear lock and unlock reasons
Enable Factory Reset Protection (FRP) in device policies
Review locked devices regularly
Maintain an audit trail for administrative actions
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